# Freshservice

Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities

- **Category:** customer support
- **Auth:** API_KEY
- **Tools:** 12
- **Triggers:** 0
- **Slug:** `FRESHSERVICE`
- **Version:** 20260212_00

## Tools

### Bulk Update Tickets

**Slug:** `FRESHSERVICE_BULK_UPDATE_TICKETS`

Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.

### Create Service Request

**Slug:** `FRESHSERVICE_CREATE_SERVICE_REQUEST`

Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).

### Create Ticket

**Slug:** `FRESHSERVICE_CREATE_TICKET`

Tool to create a new ticket. Use when you need to log an incident or service request.

### Create Ticket Outbound Email

**Slug:** `FRESHSERVICE_CREATE_TICKET_OUTBOUND_EMAIL`

Tool to create a ticket via Freshservice tickets API. Freshservice does not support the Freshdesk-specific /tickets/outbound_email endpoint; this action will create a standard ticket using /api/v2/tickets while honoring provided fields (email, subject, description, status, priority, type, cc_emails, email_config_id).

### Get Problem Form Fields by Workspace

**Slug:** `FRESHSERVICE_GET_PROBLEM_FORM_FIELDS_BY_WORKSPACE`

Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.

### List Release Form Fields

**Slug:** `FRESHSERVICE_GET_RELEASE_FORM_FIELDS`

Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.

### List Release Form Fields

**Slug:** `FRESHSERVICE_GET_RELEASE_FORM_FIELDS_BY_WORKSPACE`

Tool to list release form fields for a workspace. Use when you need to fetch release field definitions before building or validating release forms.

### Get Freshservice Ticket

**Slug:** `FRESHSERVICE_GET_TICKET`

Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.

### List Freshservice Locations

**Slug:** `FRESHSERVICE_LIST_LOCATIONS`

Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.

### List Service Catalog Items

**Slug:** `FRESHSERVICE_LIST_SERVICE_CATALOG_ITEMS`

Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.

### List Freshservice Tickets

**Slug:** `FRESHSERVICE_LIST_TICKETS`

Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.

### Search Freshservice Locations

**Slug:** `FRESHSERVICE_SEARCH_LOCATIONS`

Tool to search locations using v2 query syntax. Use when you need to find locations matching specific criteria (e.g., name like '%HQ%').
