# Zoho Desk

Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions

- **Category:** crm
- **Auth:** OAUTH2
- **Tools:** 22
- **Triggers:** 0
- **Slug:** `ZOHO_DESK`
- **Version:** 20260212_00

## Tools

### Get Agent

**Slug:** `ZOHO_DESK_GET_AGENT`

Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.

### Get Agents Count

**Slug:** `ZOHO_DESK_GET_AGENTS_COUNT`

Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.

### Get Contact

**Slug:** `ZOHO_DESK_GET_CONTACT`

Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.

### Get Contacts By IDs

**Slug:** `ZOHO_DESK_GET_CONTACTS_BY_IDS`

Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

### Get Department

**Slug:** `ZOHO_DESK_GET_DEPARTMENT`

Tool to fetch details of a Zoho Desk department by ID.

### Get Department Logo

**Slug:** `ZOHO_DESK_GET_DEPARTMENT_LOGO`

Tool to get/download a department's logo from Zoho Desk.

### Get Departments Count

**Slug:** `ZOHO_DESK_GET_DEPARTMENTS_COUNT`

Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.

### Get Ticket

**Slug:** `ZOHO_DESK_GET_TICKET`

Get Ticket

### Get Ticket Latest Thread

**Slug:** `ZOHO_DESK_GET_TICKET_LATEST_THREAD`

Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.

### Get Ticket Resolution

**Slug:** `ZOHO_DESK_GET_TICKET_RESOLUTION`

Get Ticket Resolution

### Get Ticket Thread

**Slug:** `ZOHO_DESK_GET_TICKET_THREAD`

Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

### List Contact Accounts

**Slug:** `ZOHO_DESK_LIST_CONTACT_ACCOUNTS`

Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.

### List Contacts

**Slug:** `ZOHO_DESK_LIST_CONTACTS`

Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.

### List Departments

**Slug:** `ZOHO_DESK_LIST_DEPARTMENTS`

Tool to list all departments in the current Zoho Desk organization.

### List Organizations

**Slug:** `ZOHO_DESK_LIST_ORGANIZATIONS`

Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.

### List Roles

**Slug:** `ZOHO_DESK_LIST_ROLES`

List Roles

### List Roles By IDs

**Slug:** `ZOHO_DESK_LIST_ROLES_BY_IDS`

List Roles By IDs

### List Teams in Department

**Slug:** `ZOHO_DESK_LIST_TEAMS_IN_DEPARTMENT`

Tool to list teams in the specified Zoho Desk department.

### List Ticket Conversations

**Slug:** `ZOHO_DESK_LIST_TICKET_CONVERSATIONS`

List Ticket Conversations

### List Tickets

**Slug:** `ZOHO_DESK_LIST_TICKETS`

List Tickets

### Update Many Tasks

**Slug:** `ZOHO_DESK_UPDATE_MANY_TASKS`

Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany

### Upload Department Logo

**Slug:** `ZOHO_DESK_UPLOAD_DEPARTMENT_LOGO`

Tool to upload/update a department logo in Zoho Desk.
